Welcome to Sophia's Special Occasions
In-Store purchases & returns: Due to our market of special occasion items all purchases & deposits made in-store are Final Sale! No exceptions or exchanges will be allowed.
Online Purchases & Returns: Our policy for refund & return for all purchases made online is the following. If it doesn't arrive on time or as expected, email us at email@example.com within 3 days of receiving your item or 3 days of the expected arrival date and we will do our best to correct the order with the manufacturer or offer you a partial refund or exchange.
In this case, customer must send it back postmarked within 3 days of the ship date or expected date with a return tracking # via UPS or FedEx, and we will issue you a partial refund or exchange. Customer is responsible for all return shipping fees. Item must be unworn with the original tags attached. Note: Accessories like shoes, jewelry, headpieces, veils, or any other, are final sale and cannot be returned or exchanged. No exceptions!
Deposits: When placing a custom order in our Store, we require a 40% to 50% downpayment to place the order with the Designer. Once the order is placed, we can not make any changes. Deposits are non-refundable and non-transferable. The remaining balance needs to be paid in monthly payments (no interest ). Once the item arrives, the customer will try it on at the store, if there is any remaining balance, the customer needs to pay in full before taking the item.
We offer free storage for you dress for a maximum of 4 months after placing the order. After that $30.00 storage fee apply per month.
Tuxedo Rental: Customer is responsible for any items damaged, lost, or stolen during rental. Tuxedo rentals must be returned by the customer to us within 2 business days following the event date. A $50.00 late fee applies each day that is delayed. No refunds will be allowed on tuxedo rentals once payment is received. Customer must go to the store to try it on as soon as we receive the tuxedo.
Sophia's Special Occasions 352 N. State St. Orem Ut. 84057 (801) 226 1493